Harbor:OOP follow up options - Revision history

Bchap23 at 21:41, 3 March 2026

2026-03-03T21:41:29Z

← Older revision		Revision as of 21:41, 3 March 2026
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	'''New Process (start date: 08/18/2025)'''		'''New Process (start date: 08/18/2025)'''
	For Urgent specialist follow-up less than 12 days:		For Urgent specialist follow-up less than 12 days:
	Great news, we can now submit requests for non DHS patients who require referrals to specialists within 12 days!		Great news, we can now submit requests for non-DHS MEDICAL (not commercial insurance) patients who require referrals to specialists within 12 days!

	'''Steps:'''		'''Steps:'''

Jroh at 19:29, 2 September 2025

2025-09-02T19:29:32Z

← Older revision		Revision as of 19:29, 2 September 2025
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	'''Steps:'''		'''Steps:'''
	# When you encounter a non-DHS patient who requires specialty follow up, please place the usual "request for urgent specialty follow-up" as soon as you know this patient will need it.		# When you encounter a non-DHS patient who requires specialty follow up, please place the usual "request for urgent specialty follow-up" as soon as you know this patient will need it.
	# Make sure an appropriate ICD-10 Diagnosis is in the EHR		# Make sure an appropriate ICD-10 Diagnosis is in the EHR AND in the order "specialty clinic instructions" box (this is key!)
	# Make sure at least a brief ED Note is completed (#2-3 are required for UM to send the info to the OOP health plans)		# Make sure at least a brief ED Note is completed (#2-3 are required for UM to send the info to the OOP health plans)
	# The PAC team will forward to UM, who will then contact the insurance plan and make an appointment for the patient. They will attempt to give this information to the patient before they leave (no need to hold the patient evenings/overnight), but if the patient has left, the patient will be contacted after they leave.		# The PAC team will forward to UM, who will then contact the insurance plan and make an appointment for the patient. They will attempt to give this information to the patient before they leave (no need to hold the patient evenings/overnight), but if the patient has left, the patient will be contacted after they leave.

Jroh at 18:19, 15 August 2025

2025-08-15T18:19:24Z

← Older revision		Revision as of 18:19, 15 August 2025
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	**Exception: pediatric orthopedic follow-up for a patient that was seen by orthopedics and reduced / splinted or casted (link for ped ortho f/u instructions)		**Exception: pediatric orthopedic follow-up for a patient that was seen by orthopedics and reduced / splinted or casted (link for ped ortho f/u instructions)
	**Potential exception: [https://wikem.org/wiki/Pediatrics_CCS_Follow_up\| Pediatric CCS Follow Up]		**Potential exception: [https://wikem.org/wiki/Pediatrics_CCS_Follow_up\| Pediatric CCS Follow Up]


	'''New Process (start date: 08/18/2025)'''		'''New Process (start date: 08/18/2025)'''
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	'''Steps:'''		'''Steps:'''
	1. When you encounter a non-DHS patient who requires specialty follow up, please place the usual "request for urgent specialty follow-up" as soon as you know this patient will need it.		# When you encounter a non-DHS patient who requires specialty follow up, please place the usual "request for urgent specialty follow-up" as soon as you know this patient will need it.
	2. Make sure an appropriate ICD-10 Diagnosis is in the EHR		# Make sure an appropriate ICD-10 Diagnosis is in the EHR
	3. Make sure at least a brief ED Note is completed		# Make sure at least a brief ED Note is completed (#2-3 are required for UM to send the info to the OOP health plans)
	~~^the above info is~~ required for UM to send the info to the OOP health plans.		# The PAC team will forward to UM, who will then contact the insurance plan and make an appointment for the patient. They will attempt to give this information to the patient before they leave (no need to hold the patient evenings/overnight), but if the patient has left, the patient will be contacted after they leave.

	The PAC team will forward to UM, who will then contact the insurance plan and make an appointment for the patient. They will attempt to give this information to the patient before they leave (no need to hold the patient evenings/overnight), but if the patient has left, the patient will be contacted after they leave.

	'''Kep Tips'''		'''Kep Tips'''
	- Please make sure you have at least one good phone number for every patient in the chart, updated in the demographic section, preferably two.		* Please make sure you have at least one good phone number for every patient in the chart, updated in the demographic section, preferably two.
	- Please drop the request for the specialty follow up as soon as you can—the sooner it’s in the better chance PAC/UM can get them an appointment before they leave (they will generally need 2 hours to do this). Same day calls to make appointments for patients will only happen during business hours, after hours patients will get their appointments the next day.		* Please drop the request for the specialty follow up as soon as you can—the sooner it’s in the better chance PAC/UM can get them an appointment before they leave (they will generally need 2 hours to do this). Same day calls to make appointments for patients will only happen during business hours, after hours patients will get their appointments the next day.
	- Please ensure your progress note (with an ICD10 Diagnosis) is done! This needs to be sent to the clinic to help facilitate follow up.		* Please ensure your progress note (with an ICD10 Diagnosis) is done! This needs to be sent to the clinic to help facilitate follow up.


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	If any issues come up contact Drs Roh or Parmar via Teams/email.		If any issues come up contact Drs Roh or Parmar via Teams/email.

	Document with the detailed process and screenshots: https://lacounty-my.sharepoint.com/:w:/g/personal/jroh_dhs_lacounty_gov/EThvdSFgTXlOn3z6jiMdSqYBVMMUE_RaXzlAvIdewI1nEg?e=wnaeOY		Document with the detailed process and screenshots: [https://lacounty-my.sharepoint.com/:w:/g/personal/jroh_dhs_lacounty_gov/EThvdSFgTXlOn3z6jiMdSqYBVMMUE_RaXzlAvIdewI1nEg?e=wnaeOY OOP Urgent Specialty Follow-Up Step by Step Process (8/18/25)]


	[[Category:Admin]]		[[Category:Admin]]

Jroh at 18:14, 15 August 2025

2025-08-15T18:14:53Z

@@ Line 4: / Line 4: @@
 **Flyer to call 2-1-1 [[:File:Looking for a Doctor English & Spanish.pdf]]
 *[[https://wikem.org/wiki/Patient_wants_to_switch_to_Harbor| Patient wants to switching to DHS]]
 *For urgent specialist follow up w/in 2 weeks,
 *OOP: refer patient back to their health plan / PCP for referral
 **Exception: complication within 30 days of an emergent operation / procedure done at Harbor
 **Exception: pediatric orthopedic follow-up for a patient that was seen by orthopedics and reduced / splinted or casted (link for ped ortho f/u instructions)
 **Potential exception: [https://wikem.org/wiki/Pediatrics_CCS_Follow_up| Pediatric CCS Follow Up]
 [[Category:Admin]]

Rossdonaldson1 at 10:20, 23 October 2021

2021-10-23T10:20:05Z

← Older revision		Revision as of 10:20, 23 October 2021
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	**Exception: pediatric orthopedic follow-up for a patient that was seen by orthopedics and reduced / splinted or casted (link for ped ortho f/u instructions)		**Exception: pediatric orthopedic follow-up for a patient that was seen by orthopedics and reduced / splinted or casted (link for ped ortho f/u instructions)
	**Potential exception: [https://wikem.org/wiki/Pediatrics_CCS_Follow_up\| Pediatric CCS Follow Up]		**Potential exception: [https://wikem.org/wiki/Pediatrics_CCS_Follow_up\| Pediatric CCS Follow Up]

			[[Category:Admin]]

Rossdonaldson1: Rossdonaldson1 moved page OOP follow up options to Harbor:OOP follow up options

2021-10-23T10:19:47Z

Rossdonaldson1 moved page OOP follow up options to Harbor:OOP follow up options

← Older revision	Revision as of 10:19, 23 October 2021
(No difference)

Andreawu at 05:06, 19 October 2021

2021-10-19T05:06:01Z

← Older revision		Revision as of 05:06, 19 October 2021
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	**Patient can check insurance card for PCP/health plan details, call for follow up.		**Patient can check insurance card for PCP/health plan details, call for follow up.
	**Flyer to call 2-1-1 [[:File:Looking for a Doctor English & Spanish.pdf]]		**Flyer to call 2-1-1 [[:File:Looking for a Doctor English & Spanish.pdf]]
	*[[https://wikem.org/wiki/Patient_wants_to_switch_to_Harbor\|Patient wants to switching to DHS]]		*[[https://wikem.org/wiki/Patient_wants_to_switch_to_Harbor\| Patient wants to switching to DHS]]
	*For urgent specialist follow up w/in 2 weeks,		*For urgent specialist follow up w/in 2 weeks,
	*OOP: refer patient back to their health plan / PCP for referral		*OOP: refer patient back to their health plan / PCP for referral

Andreawu at 05:05, 19 October 2021

2021-10-19T05:05:38Z

← Older revision		Revision as of 05:05, 19 October 2021
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	**Patient can check insurance card for PCP/health plan details, call for follow up.		**Patient can check insurance card for PCP/health plan details, call for follow up.
	**Flyer to call 2-1-1 [[:File:Looking for a Doctor English & Spanish.pdf]]		**Flyer to call 2-1-1 [[:File:Looking for a Doctor English & Spanish.pdf]]
	*~~Link to switching to DHS~~. ~~If recently moved to LA County and~~ wants to ~~change~~ to DHS~~, then need to change address of record: bring proof or LAC residence (mail, DMV record) to Registration Rm PCDC 108, 1st floor main hospital, ext 64150~~		*[[https://wikem.org/wiki/Patient_wants_to_switch_to_Harbor\|Patient wants to switching to DHS]]
	*For urgent specialist follow up w/in 2 weeks,		*For urgent specialist follow up w/in 2 weeks,
	*OOP: refer patient back to their health plan / PCP for referral		*OOP: refer patient back to their health plan / PCP for referral

Andreawu at 04:50, 19 October 2021

2021-10-19T04:50:09Z

← Older revision		Revision as of 04:50, 19 October 2021
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	*For urgent specialist follow up w/in 2 weeks,		*For urgent specialist follow up w/in 2 weeks,
	*OOP: refer patient back to their health plan / PCP for referral		*OOP: refer patient back to their health plan / PCP for referral
	**Exception: complication within 30 days of an emergent operation / procedure done at Harbor ~~– follow steps on previous slide~~		**Exception: complication within 30 days of an emergent operation / procedure done at Harbor
	**Exception: pediatric orthopedic follow-up for a patient that was seen by orthopedics and reduced / splinted or casted (link for ped ortho f/u instructions)		**Exception: pediatric orthopedic follow-up for a patient that was seen by orthopedics and reduced / splinted or casted (link for ped ortho f/u instructions)
	**Potential exception: [https://wikem.org/wiki/Pediatrics_CCS_Follow_up\| Pediatric CCS Follow Up]		**Potential exception: [https://wikem.org/wiki/Pediatrics_CCS_Follow_up\| Pediatric CCS Follow Up]

Andreawu at 22:35, 15 October 2021

2021-10-15T22:35:21Z

← Older revision		Revision as of 22:35, 15 October 2021
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	*If no emergent need for [https://wikem.org/wiki/Same/Next_Day_Specialty_Clinic_Follow_up\|Same Day or Next Day Specialty Clinic Follow Up], then follow up in home county / country for referral or have patient call 2-1-1 or One Degree (1degree.org)		*If no emergent need for [https://wikem.org/wiki/Same/Next_Day_Specialty_Clinic_Follow_up\| Same Day or Next Day Specialty Clinic Follow Up], then follow up in home county / country for referral or have patient call 2-1-1 or One Degree (1degree.org)
	*For routine primary care needs (PCP) then send patient back to health plan to arrange follow up.		*For routine primary care needs (PCP) then send patient back to health plan to arrange follow up.
	**Patient can check insurance card for PCP/health plan details, call for follow up.		**Patient can check insurance card for PCP/health plan details, call for follow up.