Harbor:Patient wants to switch to Harbor: Difference between revisions
No edit summary |
No edit summary |
||
| (One intermediate revision by the same user not shown) | |||
| Line 1: | Line 1: | ||
*If they want to switch to Harbor-UCLA or have problems with their health plan | *If they want to switch to Harbor-UCLA or have problems with their health plan: | ||
**For MHLA patients, they can also contact MHLA directly and request the change if eligible. | **Option 1: they can call their own insurance plan. | ||
*'''Patient Relations in Rm 1B1 | ***For MHLA patients, they can also contact MHLA directly and request the change if eligible. | ||
** If patients are OOP, but have a visit history at Harbor (2 ED | **Option 2:'''Patient Relations in Rm 1B1 x64400''' open during business hours can help switch patients to DHS if eligible | ||
**Option 3: If after hours, ask the '''Patient Relations Representatives (PRR) special type of Registration worker''' to help assist patient in switching plans or getting a PCP while in the ED. | |||
*Changes to health network don't take effect until next calendar month | |||
* If patients are OOP, but have a visit history at Harbor (2 ED vists in 6 months, 1 primary care visit in 18 mo, or 2 specialty visits in 12 months), then Patient Relations can help switch to DHS | |||
* If patients are OOP, but do not have a visit history at Harbor, then should call their health plan to switch | |||
*If they are '''Out of Country/County''', and now reside in LA County, they can go to Registration '''PCDC Rm 108, 1st floor main hospital, ext 64150''' to change their address by bringing any mail or DMV record. | *If they are '''Out of Country/County''', and now reside in LA County, they can go to Registration '''PCDC Rm 108, 1st floor main hospital, ext 64150''' to change their address by bringing any mail or DMV record. | ||
* If patient is frustrated with their medical home, please tell them to call the CA Department of Managed Care Office https://www.dmhc.ca.gov/?referral=hmohelp.ca.gov or to submit an online complaint | * If patient is frustrated with their medical home, please tell them to call the CA Department of Managed Care Office https://www.dmhc.ca.gov/?referral=hmohelp.ca.gov or to submit an online complaint | ||
[[Category:Admin]] | [[Category:Admin]] | ||
Latest revision as of 18:22, 23 May 2022
- If they want to switch to Harbor-UCLA or have problems with their health plan:
- Option 1: they can call their own insurance plan.
- For MHLA patients, they can also contact MHLA directly and request the change if eligible.
- Option 2:Patient Relations in Rm 1B1 x64400 open during business hours can help switch patients to DHS if eligible
- Option 3: If after hours, ask the Patient Relations Representatives (PRR) special type of Registration worker to help assist patient in switching plans or getting a PCP while in the ED.
- Option 1: they can call their own insurance plan.
- Changes to health network don't take effect until next calendar month
- If patients are OOP, but have a visit history at Harbor (2 ED vists in 6 months, 1 primary care visit in 18 mo, or 2 specialty visits in 12 months), then Patient Relations can help switch to DHS
- If patients are OOP, but do not have a visit history at Harbor, then should call their health plan to switch
- If they are Out of Country/County, and now reside in LA County, they can go to Registration PCDC Rm 108, 1st floor main hospital, ext 64150 to change their address by bringing any mail or DMV record.
- If patient is frustrated with their medical home, please tell them to call the CA Department of Managed Care Office https://www.dmhc.ca.gov/?referral=hmohelp.ca.gov or to submit an online complaint