Harbor:Patient wants to switch to Harbor

• If they want to switch to Harbor-UCLA or have problems with their health plan, they can call their own insurance plan.
  • For MHLA patients, they can also contact MHLA directly and request the change if eligible.
• Patient Relations in Rm 1B1 x64400 open during business hours can help switch patients to DHS if eligible
• If after hours, ask the Patient Relations Registration worker (PRR) to help assist patient in switching plans or getting a PCP in the ED.
  • If patients are OOP, but have a visit history at Harbor (2 ED vistis in 6 months, 1 primary care visit in 18 mo, or 2 specialty visits in 12 months), then Patient Relations can help switch
  • If patients are OOP, but do not have a visit history at Harbor, then should call their health plan to switch
• If they are Out of Country/County, and now reside in LA County, they can go to Registration PCDC Rm 108, 1st floor main hospital, ext 64150 to change their address by bringing any mail or DMV record.
• If patient is frustrated with their medical home, please tell them to call the CA Department of Managed Care Office https://www.dmhc.ca.gov/?referral=hmohelp.ca.gov or to submit an online complaint